Privacy Policy


Assisi Centre is committed to protecting the personal and health information it collects, holds and uses.

This information will be managed in Compliance with the Commonwealth Privacy Amendment (Enhancing Privacy Protection) Act 2013, the National Privacy Principles under that Act, the Health Records Act (Victoria) 2001 and other related legislation.

The following policy applies to Assisi Centre’s overall privacy management, including its collection and use of Personal and Health Information.

Why do we Collect Personal and Health Information

Personal and health information is collected, where necessary, to process applications and to plan for and deliver services to residents and clients. Some personal information concerning residents, clients and their family members is used to assess the level and type of care appropriate to the residents ‘needs and to assist with claims for funding entitlement and other administration of the organisation.

We may also collect personal and health information from employees and volunteers to ensure operational compliance under relevant legislation.

Use and Disclosure of personal and health information

Assisi Centre Inc. also at times may disclose personal and health information where deemed necessary to provide services and to plan service delivery. This may involve disclosure to other care providers and contractors. We may also disclose this information to Government agencies, in accordance with the provisions of the Aged Care Act and other relevant legislation.

Wherever practical, we ensure that any third party to whom any personal or health information is disclosed is aware of our obligations under the Privacy Act and that they agree to be bound by these obligations.

Use of collected information and our terms of Disclosure

This may include, but is not limited to:

  • Contacting you in relation to any matter relating to you or a person at Assisi or the products and services provided for
  • Ongoing health and care monitoring;
  • Identifying health risk factors;
  • Quality assurance and client satisfaction;
  • Marketing, research and statistical analysis;
  • Practicing effective risk management;
  • Compliance with relevant laws and regulations;
  • Managing consumer feedback; and
  • Providing marketing and publicity information for Assisi Centre.

Under no circumstances will Assisi Centre Inc. sell or receive payments for licensing or disclosing your personal information.

Types of Information Requested

Information that Assisi Centre Inc. may request includes but is not limited to:

  • Name, gender, address, phone number(s);
  • Date of birth;
  • Health information including Medicare card details
  • Photographs
  • Details for invoicing including direct debit authority
  • Certain financial information,
  • Next of kin, personal emergency contacts.
  • Records of communications and other interactions with second parties such as you, which may include system notes and voice recordings of telephone conversations and other electronic media records that you we have may had with our employees;

If you choose not to provide the information that Assisi Centre Inc. requires to provide its services effectively, we may advise you of the possible impact of your decision.

Protection of Information

Assisi Centre Inc. has security measures in place and all personnel who handle personal and health information have a duty to protect it from unauthorised access, use or disclosure. When information is no longer required to be held it is destroyed securely and appropriately.


When collecting personal and health information, Assisi Centre Inc. will, where possible, indicate why the information is being collected and used.

If there is concern for the need for any such information, a person should request further information or contact

The Privacy Officer
Assisi Centre Inc.
230 Rosanna Road, Rosanna Vic 3084

Accuracy of Information, Access and Correction

All reasonable steps will be taken to ensure that personal and health information held by Assisi Centre Inc. is accurate and up-to-date. On request, subject to the exceptions set out in the National Privacy Principles, an individual will be provided with access to personal or health information held about them and given reasonable opportunity to correct any inaccuracies or out-of-date information.

Holding information in storage

Storage of information
Assisi Centre Inc. holds personal information in a combination of secure electronic and hard copy formats. The information we hold is stored only within Australia. We take all reasonable steps to ensure that any personal information held by us is protected from misuse, loss and unauthorized, modification or disclosure. Such steps include, but are not limited to:

  • Secure physical storage of documents
  • Network and communications security measures
  • Quality system procedures.

Access to your collected personal and health Information and related questions

A request for access and information can be addressed to the Privacy Officer whose details appear below. A fee may be charged to cover the cost of processing a request for access.

Website Privacy

When you visit the Assisi Centre website the web server will automatically collect limited information essential for the operation and security of this website.

Depending on the standards followed by your internet provider and your internet settings, some information, such as your IP address, may be identified.

Assisi Centre Inc. will not use this information for purposes or in a way other than as identified in this policy if you are concerned about the potential of this information being revealed to others than this Organisation we recommend that you discuss this with your internet provider.

Links to other websites

We are not responsible for the content or privacy policies and practices of other websites which can be linked though our website. We recommend that you research the policy of third party websites in regard to the protection you with which you will be provided.

Privacy Complaints and concerns

Any concerns regarding the privacy policies and practices of Assisi Centre Inc. or requests for access to personal or health information should be addressed to:

The Privacy Officer
Assisi Centre Inc.
230 Rosanna Road, Rosanna Vic 3084